Front Desk Manager

What we require

We are looking for a Front Desk Manager with a top-notch customer service skill to manage the operations of the hotel in a daily basis.

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Required qualifications:

• High proficiency in speaking and writing Armenian, English and Russian languages,
• Customer service drive with outstanding communication and active listening skills,
• Excellent problem-solving and multitasking skills,
• Ability to learn and orientate quickly,
• Positive, pragmatic, professional attitude with good interpersonal skills,
• Time management skills.

“Competitive salary, working experience with high qualified specialists, career development and involvement in future property projects.”

What you’ll be doing

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• Attend all guests approaching the front desk in the procedure of check-in/check-out,
• Process all payment types such as room charges, cash, checks, debit, or credit,
• Manage any guest complaint in a professional manner, by resolving it and making
  sure the guest is satisfied and recording it,
• Ensure that all rooms are available to the Housekeeping and other departments in
  due,
• Coordinate and supply guests with directions, information regarding property and
  local areas of interest, maintain information on prices, rates, specials, packages,
  programs, etc,
• Run daily reports (number of arrivals, departures), identify special requests, and
  check the accuracy of reports,
• Display a high level of integrity and professionalism in both dealing with guests and
  employees,
• Follow all policies of the company.

All interested candidates are welcomed to apply by sending CV to careers@fymman.com email address specifying ‘’Front Desk Manager” in the subject line.